Chat

The chat feature allows users of the management app to communicate with users of the E-Catalog. The primary use-case of the chat function is to facilitate customer support, although communication between users of the management app is also supported.

Chatting has two rooms, a support and a service room. These can be enabled and disabled globally by admin users within the admin component. Enabled rooms are shown in the tool bar in the upper right of the management app.

Upon entering the chat component and entering a room, you will be shown a list of online users in the left column. After selecting a user to chat with, you will be shown a place to send messages on the right.

Messages sent to users of the E-Catalog are shown as a pop-up window, just like startup messages. E-Catalog users can reply to messages by typing a response and choosing to send it to one of the enabled rooms. All users in that room will see the response. It is up to the distributor to decide how they would like to designate the chat rooms feature.

E-Catalog users see messages as a pop-up. Users can show/hide this box by clicking the close button, or the ECat Messaging button.